General Questions

Can I nickname my accounts in Online Banking?
Yes, go to "My Settings", scroll to the bottom of the page and click on "Rename & Hide your accounts", update the account nicknames ...
Wed, Oct 14, 2020 at 3:56 PM
How do I know if my system is compatible with Online Banking?
Use our Compatibility Test to find out if your current system configuration is compatible with Online Banking. Test your browser.
Wed, Oct 14, 2020 at 3:56 PM
I'm receiving an error message, what should I do?
When experiencing an error message within Online Banking or the Apps, try the following steps before contacting our Customer Service: First Close the...
Wed, Oct 14, 2020 at 3:59 PM
One or more of my accounts are not showing in Online Banking, how do I fix this?
First check within Online Banking to make sure the account isn't hidden. Login to Online Banking Go to "My Settings" Scroll to the bottom...
Wed, Oct 14, 2020 at 4:01 PM
Can I place a stop pay through Online Banking/Mobile Apps?
Yes, you can enter a stop pay for a single check through Online Banking and the Mobile Apps. To enter a stop pay through Online Banking: Login to Onli...
Wed, Oct 14, 2020 at 4:02 PM
How far back are check and deposit images available?
Images of your check and deposits are available within your Online Banking and App account history for 180 days.  After 180 days, you can still get your...
Wed, May 12, 2021 at 3:59 PM
Can I have separate logins for different VeraBank accounts?
No. This is there can only be one customer Social Security Number (SSN) tied to a VeraBank Online Banking profile. Any accounts tied to that SSN will be a...
Wed, Oct 14, 2020 at 4:02 PM
I can’t see one of my VeraBank accounts online, I can I fix this?
First, make sure that the account hasn’t been hidden in your settings. Here’s how to check: Online Banking (through a browser) Go to “My Settings” Scro...
Fri, Feb 26, 2021 at 4:55 PM
How can I get a copy of a check?
There are multiple ways to get a copy of a check or teller check on your account.  Online Banking/Mobile Apps You can view images of checks and teller...
Wed, Oct 14, 2020 at 4:04 PM
How much transaction history can I view online?
The amount of transaction history that can be viewed online does depend on where you are looking for transaction history. Below is a list of the various way...
Thu, Apr 29, 2021 at 4:22 PM