General Questions

Can I open a new VeraBank account online?
Yes, you can fully open and fund a new VeraBank checking, savings or money market account online within minutes. Click here to begin an application.
Wed, Oct 14, 2020 at 12:57 PM
How do I reach Customer Service?
Customer Service can be reached by the following methods: Open a ticket Live chat Live chat is available Monday through Friday from 7:30 am to 7:00 pm a...
Wed, Oct 14, 2020 at 1:17 PM
What hours is live chat available?
Live chat is available Monday through Friday from 7:30 am to 7:00 pm and Saturday 8:00 am to 5:00 pm. Live chat is available on the VeraBank website, ww...
Wed, Oct 14, 2020 at 1:14 PM
What is an ITM?
An ITM combines the convenience of an ATM with the personal service of a banker. In other words, it has all the functions of an ATM, plus access to a VeraBa...
Mon, Mar 1, 2021 at 8:45 AM
VeraBank Deposit Account Terms & Conditions PDF
You can view the VeraBank Deposit Account Terms & Conditions by clicking here. (PDF)
Wed, Oct 14, 2020 at 1:19 PM
How do I get a direct deposit form?
Login to VeraBank Online Banking through a browser Go to Account Services and then Print a Voided Check/Direct Deposit Form Choose the account you need f...
Wed, Oct 14, 2020 at 1:20 PM
Where can I find my account or loan number?
Within Online Banking or the Mobile App, navigate to the account or loan that you need the full account or loan number for. In Online Banking click on &qu...
Wed, Oct 14, 2020 at 1:21 PM
How do I report a charge on my account that I did not do?
If you need to report an unrecognized or incorrect transactions on your report, please identify the type of transaction(s) - debit card, ACH, or check - the...
Wed, Oct 14, 2020 at 1:29 PM
How do I view pending transactions?
You can view pending transactions through Online Banking or the VeraBank Apps. Click here to login and view your accounts. Then select an account to see if...
Wed, Oct 14, 2020 at 1:49 PM
What is FDIC Insurance?
The Federal Deposit Insurance Corporation (FDIC), an independent agency of the United States government. FDIC insurance is backed by the full faith and cred...
Wed, Oct 14, 2020 at 1:34 PM