First check within Online Banking to make sure the account isn't hidden.

  1. Login to Online Banking
  2. Go to "My Settings"
  3. Scroll to the bottom of the page and click on "Rename & Hide your accounts"
  4. If the account is shown here, make sure that the check box to the right of the account  

If this doesn't resolve the issue, please contact Customer Service by email at, by live chat, or by calling 1-877-566-2621.